Privacy Policy

Glass City Delivery – Privacy Policy

Effective Date: December 2, 2025 Glass City Delivery (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.glasscitydelivery.com, use our mobile application, or use our delivery services (collectively, the “Services”).Please read this policy carefully. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.1. Information We CollectWe may collect the following types of information:a. Personal Information You Provide Directly

Name, email address, phone number, delivery address
Payment information (credit/debit card numbers, billing address) – processed securely through our PCI-compliant payment processors
Account login credentials (if you create an account)
Order history and preferences

b. Information Collected Automatically

IP address, browser type, device identifiers, operating system
Location data (if you enable location services or place an order requiring delivery)
Cookies, pixels, and similar technologies (see Section 7 – Cookies & Tracking Technologies)
Usage data (pages visited, time spent, clicks, etc.)

c. Information from Third Parties

Information from restaurants, stores, or partners when you place an order through our platform
Social media login information (if you choose to log in with Google, Apple, or Facebook)

2. How We Use Your InformationWe use the information we collect to:

Process, fulfill, and track your orders
Communicate with you about your orders, account, promotions, and updates
Provide customer support
Improve our Services, website, and app
Detect, prevent, and address fraud, abuse, or security risks
Comply with legal obligations
Send marketing communications (you can opt out at any time)

3. How We Share Your InformationWe do not sell your personal information. We may share your information with:

Retailers, and independent delivery drivers/couriers to fulfill your order (name, phone number, delivery address, and special instructions only)
Third-party service providers (payment processors, cloud hosting, analytics, customer support tools)
Law enforcement or government authorities when required by law or to protect our rights and safety
In the event of a merger, acquisition, or sale of assets (your information may be transferred as part of that transaction)

4. Data SecurityWe implement industry-standard security measures (SSL encryption, PCI-DSS compliance for payments, access controls) to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.5. Data RetentionWe keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order history and transaction records are typically retained for at least 7 years for tax and accounting purposes.6. Your Rights and ChoicesDepending on your location, you may have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications
Withdraw consent (where processing is based on consent)
Request restriction of processing or data portability

To exercise these rights, contact us at privacy@glasscitydelivery.com. California Residents: Under the CCPA/CPRA, you have the right to request information about the sale or sharing of your personal information (we do not sell or share for cross-context behavioral advertising) and to opt out of any future sale/sharing.7. Cookies & Tracking TechnologiesWe use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized advertising. You can control cookies through your browser settings or our cookie consent banner. See our separate Cookie Policy for details.8. Children’s PrivacyOur Services are not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.9. International Data TransfersYour information may be processed and stored in the United States or other countries where we or our service providers operate. We take appropriate safeguards to ensure your data receives adequate protection in accordance with this Privacy Policy and applicable law.10. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the “Effective Date” above. Your continued use of the Services after changes constitutes acceptance of the updated policy.11. Contact Us If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: Glass City Delivery

Email: privacy@glasscitydelivery.com